We will usually dispatch your bedding covers to you within two working days of placing your order. Custom made items or those on pre-order are dispatched as soon as they become available. International orders that also contain items on pre-order may be shipped when together when the items on pre-order are back in stock.
Delivery for larger value items is usually signature required. If you wish your parcel to be left, please add a “safe spot” where your parcel can be left, to the notes section of your order. (Leaving a parcel means you assume the risk if it is stolen)
Courier It Services with Fastway (Aramex), or Courier Post are used for deliveries in New Zealand, and we have found them to be very reliable. Your parcel can be tracked via their website, and we will provide you with a tracking number the day before your parcel ships to you.
Delays may occur due to weather events.
If you are unsure of delivery, please make contact and we can help with a track and trace. Our shipping prices below are (in NZ Dollars).
|North Island $10.00
|Delivery will be 1-2 working days from dispatch.
|South Island $13.00
|Delivery will be approximately 2-3 working days from dispatch.
|Hawke's Bay and Pillow Covers $8.00
|(National delivery for up to a maximum of 4 pillow covers in one envelope)
|Rural delivery can be an extra 2-3 working days
|Country dependent. Please read our shipping page
Safe Package Handling during the Covid-19 pandemic
Like any products purchased and delivered online, to reduce any risk of contaminants during transit, wash your hands after handling any parcels.
The health and safety of people living in NZ is of utmost importance to us and we remain committed to following Government Covid-19 guidelines while we fulfil your orders. MiteGuard products are prepacked and handled in a safe and hygienic manner.
Custom-made covers are just that - made to your specifications. They take more time to make up once we receive your order, and we aim to dispatch within 25 working days of receiving your order. They will have a signature required delivery. If you specify a parcel to be left, whilst we can follow-up with couriers, you accept any risk for a missing parcel.
Overseas orders are normal shipped by NZ Post International Economy Plus. If you want your order shipped by courier - please contact us to obtain a freight cost before placing your order. Courier costs are approximately double the Economy Plus rate.
International Shipping costs and availability change constantly. The cost of shipping overseas orders is dependent on the parcel size and weight. We reserve the right to contact you should the postage cost exceed the charge applied to your order or if shipping to your destination has been suspended for any reason. (Orders are able to be cancelled and a refund made if a shipping rate cannot be agreed before dispatch).
Note that if your order is subject to import duty or taxes by your country's Customs Department, you will be responsible for this payment. We cannot confirm the policies of any given country's Customs requirements. You should check this for yourself before placing your order.